Refund Policy

Our Commitment to You

DeIPTV is committed to delivering top-notch IPTV subscription services. This refund policy clarifies the conditions under which refunds are possible, ensuring fairness and transparency for every user.

Refund Eligibility

Under the circumstances listed below, you might be entitled to a full or partial refund:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

These are the steps you need to take to request a refund:

Contact our support team via WhatsApp at Contact us via WhatsApp.
Use the subject line: "Refund Request".
Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

WhatsApp: Contact us via WhatsApp

Message Title: Refund Application

Dear Sir/Madam,

I am reaching out to ask for a refund on my IPTV subscription.

My Name: [Your Complete Name]

My Email: [The Email Linked to Your Subscription]

Reason for Refund: [Briefly describe your issue here, such as technical problems, double billing, etc.]

Many thanks.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Case review by support team
Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Funds appear depending on bank/card issuer

An email notification will be sent to you at every stage. Response times could be longer on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be issued under the following circumstances:

You are unhappy with the channel list or content provided.
Your internet connection is too slow or unstable to stream content.
You have violated our Terms of Service (e.g., account sharing).
You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Refunds are processed within 3 business days once approved, but the funds could take 5-10 business days to reflect in your account, based on your bank or payment provider.

After the initial 7-day window, refunds for change of mind are usually not granted. We encourage you to examine our features and address any questions prior to subscribing.

Your subscription will renew automatically. Should you miss canceling prior to the renewal date, reach out to us right away. Renewal refunds are evaluated individually.